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How ziatogell Handles Your Account Data

Your account on ziatogell — including your wallet connections to DANA, OVO, and GoPay — is covered by this privacy policy.

DANA, OVO, GoPay wallet data protectedAccount access via secure loginData request available any timeIndonesia-region coverage

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What This Policy Covers and Why

ziatogell Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your registered name, contact details, device identifiers, and payment wallet references — for example, the account alias linked to your

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DANA, OVO, or GoPay wallet when you add it to your profile. We do not store your full e-wallet PIN or password; those stay inside your own wallet app. Transaction records — amounts, timestamps, and wallet type — are retained to resolve disputes, meet applicable legal
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requirements, and protect your account from unauthorised activity. If you are in Jakarta or Bandar Lampung, the same policy terms apply regardless of which supported wallet you use. Data is processed only where local law in your region permits. You may request a copy of your
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stored data or ask us to correct inaccurate details at any time through our support channel. We review this policy periodically; when we make material changes, we will notify you through the contact method on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT & REQUESTS

How to Reach Us About Your Data

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Cookies and Session Data

We use session cookies to keep you logged in and remember your wallet preference between visits. You can clear cookies through your browser settings; doing so will log you out of your current session.

Account Security

Login is protected by OTP verification sent to your registered contact. We flag unusual login attempts automatically and lock the session until you confirm identity through your registered contact method.

Data Retention

We keep transaction records — including DANA, OVO, and GoPay transfer references — for as long as required by applicable law in your region. Once that period ends, records are deleted or anonymised.

Third-Party Access

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with service providers contractually required to protect your information to the same standard we do.

Common Questions About This Privacy Policy

Below are the questions we hear most often about how your data is handled on ziatogell. If your question is not here, reach us through live chat or in-app help and our team will respond directly.

We collect your registered name, contact details, device identifier, and the wallet alias you connect — such as your DANA or OVO account reference. We do not store your wallet PIN or password.

Transaction records include the wallet type, amount, and timestamp. These are stored securely and used only for dispute resolution and compliance with applicable law in your region.

Yes. Submit a request through live chat or in-app help with your registered account name. We will locate your record and provide the details we hold within the timeframe required by local law.

Contact us via the live chat or email address in your account settings. Specify what needs correcting or removing, and we will act on it where permitted under applicable law in your region.

Only with payment processors required to complete your DANA, OVO, or GoPay transactions, and with service providers bound by the same data-protection obligations. We do not sell your personal data.

We retain transaction records for as long as local law requires after account closure. Once that retention period ends, your personal data is deleted or anonymised in line with this policy.

How ziatogell Handles Your Account Data

How to Reach Us About Your Data

How We Protect and Manage Your Information

Cookies and Session Data

Account Security

Data Retention

Third-Party Access

Common Questions About This Privacy Policy

01 What personal data does ziatogell collect when I open an account?

02 How is my DANA, OVO, or GoPay transaction data stored?

03 Can I request a copy of the data ziatogell holds about me?

04 How do I ask ziatogell to correct or delete my data?

05 Does ziatogell share my data with third parties?

06 What happens to my data if I close my account?

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