Reference

Your Agreement With ziatogell Starts Here

Before you open an account or use any part of the lobby — slots, live casino, or sportsbook — these terms set out what you can expect from us and what we ask of you.

DANA, OVO, GoPay Wallets CoveredAccount Holder ObligationsJurisdiction-Dependent AccessDispute & Contact ProcessTerms Subject to Change
ziatogell Your Agreement With ziatogell Starts Here
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Support Open the live chat widget from any page on ziatogell. Our support team is available around the clock to answer questions about account terms, wallet rules, and access conditions.
Email Enquiries For detailed or formal questions about these terms — including requests to review account decisions — send us an email. We aim to respond within one business day for terms-related queries.
Account Help Centre Your account dashboard includes a help section where common terms questions are answered, covering DANA, OVO, and GoPay wallet rules, account verification steps, and eligibility conditions.
HOW WE HANDLE THIS

Account Security, Data and Your Rights

We keep your account data only as long as it is needed to operate your account and comply with applicable obligations. You can request a copy of the data we hold on you, or ask us to correct it, by contacting support through live chat or email.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. Never share your one-time code with anyone — ziatogell support will never ask for it.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. Wallet transaction logs for DANA, OVO, and GoPay are part of this record.

Cookie Use

We use cookies to keep your session active and remember your lobby preferences. You can manage cookie settings through your browser; disabling them may affect how certain lobby features load.

Requesting Changes

To update personal details, correct account information, or request data removal after account closure, reach us via live chat or email with your account ID ready for verification.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most. For anything not listed here, live chat is the fastest path to a direct answer.

Yes. All wallet activity through DANA, OVO, and GoPay is subject to these terms. The transfer instructions shown in your account at the time of each transaction are the binding reference for that transaction.

We may update these terms and will publish the revised version on this page. Continuing to use your account after a change is published means you accept the updated terms. Check this page for the current version.

Contact support through live chat or email with your account ID and a clear description of the dispute. We review account decisions on a case-by-case basis and aim to respond within one business day.

Access depends on local law and is available only in eligible regions where it is permitted. We do not make legal eligibility determinations for you — check whether access is lawful in your area before using the platform.

No. Your account is personal and non-transferable. Sharing credentials or allowing another person to use your account is not permitted and may result in a formal account review or suspension.

Send a data request through live chat or email with your account ID ready. We will confirm receipt and process your request in line with applicable data handling obligations and our retention policy.